Refund Policy
Our 7-day money-back guarantee
We stand behind every Vault Labs Canada e-book. If you are not satisfied with your purchase for any reason, you may request a full refund within 7 days of the date of purchase. No questions asked.
How to request a refund
Send an email to support@vaultlabscanada.com with:
- The email address used at checkout
- Your order number (in your purchase confirmation email)
You do not need to provide a reason. We do, however, welcome candid feedback — it improves the next edition for everyone.
How refunds are processed
Refunds are issued to your original payment method within 5 to 10 business days of approval. You will receive an email confirmation once the refund has been issued.
What is and is not covered
- Covered: any e-book purchase made through vaultlabscanada.com within the prior 7 days.
- Not covered: purchases older than 7 days; products purchased through third-party resellers (we do not currently authorise any); gift cards, promotional codes, or store credit.
Why this policy exists
Vault Labs Canada products are sold as final, professional-grade publications. The 7-day guarantee exists so you can confirm the content matches your expectations without commercial risk. We honour the policy without friction; in return, we ask that requests be submitted before the 7-day window closes.
Questions
For anything not covered above, write to support@vaultlabscanada.com and a member of the Vault Labs Canada team will reply within two business days.
Last updated: 2026. Vault Labs Canada reserves the right to update this policy at any time. Material changes will be communicated on this page with an updated effective date.