Privacy Policy

Vault Labs Canada ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have under Canadian privacy law (PIPEDA) and applicable provincial legislation.

1. What we collect

When you visit or purchase from vaultlabscanada.com, we collect:

Contact information: name and email address.
Order information: the e-books you purchase, transaction amounts, purchase dates, and any communications you have with our support team.
Payment information: processed entirely by our payment provider (Shopify Payments). We never see or store full credit card numbers.
Technical information: IP address, browser type, device type, and pages visited. Collected via standard server logs and cookies.

2. Why we collect it

We use the information we collect to:

Fulfil your order and deliver your purchased products.
Send transactional emails (order confirmations, receipts, download instructions).
Respond to support requests.
Improve our products and the website experience.
Comply with legal and tax obligations under Canadian law.
Send optional marketing emails — only if you have explicitly opted in.

3. Cookies and analytics

We use cookies and similar technologies to operate the website and understand how visitors use it. You may disable cookies in your browser settings; some site functionality may be affected.

4. Who we share information with

We share personal information only with third parties necessary to operate the business:

Shopify Inc. (e-commerce platform and payment processing)
Our email service provider (transactional and, where you have opted in, marketing emails)
Government authorities when legally required

We do not sell your personal information. We do not share it with advertisers or data brokers.

5. Where your data is stored

Our systems are hosted by Shopify Inc., whose servers may be located in Canada or the United States. Cross-border storage is governed by the service-provider agreements in place. By using vaultlabscanada.com you consent to this storage.

6. How long we keep it

We retain personal information for as long as your account is active and as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time (see Section 8).

7. Security

We take reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfect, however, and we cannot guarantee absolute security. We will notify affected individuals and the Office of the Privacy Commissioner of Canada in the event of a breach that poses a real risk of significant harm.

8. Your rights under PIPEDA

You have the right to:

Access the personal information we hold about you.
Correct any inaccuracies in your information.
Withdraw consent to our continued use of your information, subject to legal and contractual obligations.
Request deletion of your information, subject to legal and contractual obligations.
File a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not handled your information appropriately.

To exercise any of these rights, contact us at support@vaultlabscanada.com. We will respond within 30 days as required by PIPEDA.

9. Children

Vault Labs Canada products are intended for adult business audiences. We do not knowingly collect personal information from individuals under 18.

10. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the site after updates constitutes acceptance.